PartnerPro Rewards Program Provided by PartnerPro Technology Last updated: 22 November 2025 1. Introduction This Subscription Agreement (“Agreement”) governs the subscription and use of the PartnerPro Rewards program (“Service”) operated by PartnerPro Technology (“Company”, “we”, “our”, or “us”). By subscribing to or using the Service, the subscribing business (“Client”, “you”, or “your”) accepts and agrees to be bound by this Agreement. If you do not agree to these terms, you must not use the Service. 2. Subscription Services The Company provides access to the PartnerPro Rewards digital loyalty platform, which includes: Digital loyalty card system Stamp/point tracking Reward creation and configuration Customer engagement tools Administrative dashboard Technical support as described herein The Company reserves the right to update or improve the Service at any time. 3. Subscription Fees and Payment Terms 3.1. Subscription Fees Subscription fees are charged according to the pricing plan selected by the Client. All fees: Are due in advance Are non-refundable Are subject to change with prior notice 3.2. Payment Method Payments must be made using the payment methods accepted by the Company. 3.3. Non-Payment Failure to pay subscription fees may result in: Suspension of access Termination of the Service Withholding of technical support 4. Term and Renewal 4.1. Subscription Term The subscription begins on the date payment is received and continues for the duration of the chosen plan. 4.2. Auto-Renewal Subscriptions may automatically renew unless the Client cancels before the renewal date. 4.3. Cancellation The Client may cancel at any time. Cancelation does not entitle the Client to any refund for unused periods. 5. Client Responsibilities The Client agrees to: Configure their own loyalty program correctly Ensure reward accuracy and fulfillment Monitor employee access and prevent misuse Train staff on proper system use Ensure data entered is accurate Maintain secure access to login credentials The Company is not responsible for: Incorrect reward issuance Employee misuse or fraud Customer complaints Human errors by Client staff Losses arising from internal operational issues 6. Reward Fulfillment All rewards, offers, discounts, and benefits provided through PartnerPro Rewards are the full responsibility of the Client. The Company: Does not issue rewards Does not guarantee reward availability Is not part of any reward-related dispute between the Client and customers 7. System Usage and Restrictions The Client may not: Copy, duplicate, or resell the system Reverse-engineer or attempt to access the backend Modify branding or remove ownership notices Grant access to unauthorized third parties Misuse or unlawfully exploit the Service The Company may suspend or terminate access if abuse or misuse is detected. 8. Data & Privacy 8.1. Data Processing The Company processes only the minimum amount of data necessary to operate the Service. 8.2. Data Ownership Customer data belongs to the Client. The Company may store and process such data solely for operational purposes. 8.3. Anonymized Analytics We may use aggregated, anonymized data to improve system performance. 8.4. No Data Selling We do not sell personal data to third parties. 9. Service Availability We strive to keep the Service available, secure, and operational. However, we do not guarantee: Uninterrupted access Absence of downtime Error-free functionality Scheduled or unscheduled maintenance may occur. 10. Limitation of Liability To the maximum extent permitted by law, the Company is not liable for: Losses caused by Client employees (misuse, fraudulent stamps, fake redemptions) Incorrect reward or stamp issuance Customer dissatisfaction Lost revenue or business interruption Technical issues beyond our control Data loss not caused by our negligence The Company’s total liability shall not exceed the amount paid by the Client in the previous 3 months. 11. Termination by the Company We may suspend or terminate access if: The Client violates this Agreement Fraud, abuse, or illegal activity is detected Subscription fees remain unpaid The Client’s actions threaten system integrity Upon termination, all data may be archived or deleted according to our policies. 12. Intellectual Property All platform components, software, interfaces, logos, and technology belong exclusively to PartnerPro Technology. The Client receives a limited, revocable, non-transferable license to use the Service during the subscription period. 13. Amendments The Company may modify this Agreement at any time. Continued use of the Service constitutes acceptance of the updated terms.